Support

Questions about the game, a purchase or your account: support@playtuggle.com. Privacy requests: privacy@playtuggle.com.

We answer on working days and reply to every message within 2 business days. If your question is about your progress or a purchase, include your account id from Settings → Account so we can find it quickly. We never ask for your Apple ID password.

Common questions

I bought something and did not get it. Open Settings → Restore purchases. If it is still missing, email us with the date of the purchase and your account id.

I want a refund. Purchases in the app are sold by Apple. Request a refund at https://reportaproblem.apple.com.

I have a new phone. Link your account with Sign in with Apple (Settings → Account) on the old phone, then sign in with the same Apple ID on the new one.

I want to delete my account. Settings → Account → Delete account. See the account deletion page for what that removes.

Someone is cheating or has an offensive name. Email us the duel code or the display name. Every daily and duel result is already checked on our server.

I want to stop personalised ads. Settings → Privacy → Ad choices. To remove interstitial ads entirely, buy "No Ads".

Seller information

Purchases in the app are sold through Apple. Prices include VAT where applicable.

Last updated: 2026-10-19